Every day at The Elements,  we put our customers and staff first. This remains true as we face the uncertainties of COVID-19. We are in this together, and while we have changed our day-to-day interactions and way of life, these new ways allow us to keep looking after you whilst ensuring we comply with the new Covid Traffic Light System mandates for Close Contact Operations and continue to make health and safety our top priority. 
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RED TRAFFIC LIGHT
* You MUST be double vaccinated to enter our clinic, this is a safety measure for our staff and other customers given the close contact nature of our business.
* You MUST scan in with your vaccination passport. Any new customers will need to show a second form of photo ID to match their vaccination passport (drivers licence, passport, student ID).
* You MUST wear a mask to enter the clinic, depending on your treatment we would require you to keep it on, unless the treatment includes under the masking area.

1. Please call before your appointment if you’re unwell, especially with cold or flu-like symptoms. We’ll be in touch too, before your appointment to check all is well.
2. If you wish you can wait in your car, simply call us when you arrive (phone 09 480 7563) and we’ll contact you when ready. We’ll ask you some screening covid questions again and temperature monitor. Hand sanitiser will be provided when you enter the clinic.
3. Please observe social distancing as much as possible. When you arrive, please keep 1 metre distance from others. When sitting in reception also ensure you space out from others.
4. Try not to bring other people with you to limit the number of people in our clinic.
5. Expect to see your therapists wearing PPE - face masks, eye protection and gloves.
6. Depending on the treatment our beds will either have the linen changed completely each time or have fresh disposable bed coverings and we are sanitising surfaces between each client.
7. We have removed all skin care testers.
8. Our receptionists are also ensuring they clean the touch surfaces (eftpos machine, door handles, reception bench top etc) with hospital grade disinfectant between each client.
9. You may notice we have no magazines or brochures on display to limit touch points.
10. Unfortunately we are unable to offer you a drink at this time.


Thank you for supporting our small NZ owned and operated business, we truly do appreciate that you choose to be a customer with us! Please be kind and stay safe.